Do you want to contact us? Contact Us
Privacy Policy
Last updated: 5 October 2026
Watan Exchange Ltd. respects your privacy. This notice explains how we
collect, use, store, and share your personal information when you use
our services, visit our website, contact us, or otherwise deal with us.
Please read it carefully.
1. Who we are
Watan Exchange Ltd. is the controller of your personal information. This
means that we decide how and why your personal information is used.
Company name: Watan Exchange Ltd.
Company number: 10948365
Address: 5 Grand Arcade, North Finchley, London N12 0EH
Email: info@watanexchange.co.uk
Telephone: +44 20 7998 0910
Watan Exchange Ltd. is authorised and regulated by the Financial Conduct
Authority for payment services (reference number 828061).
If you have a question about this notice or how we use your information,
please contact us using the details above.
2. The information we collect
The information we collect depends on the service you use. It may
include:
* Your name, date of birth, address, phone number, email address, and
identification details.
* Copies of identity documents and proof of address.
* Payment, transaction, and recipient details, including bank account
details where needed to provide a payment service.
* Information needed to meet anti-money laundering, fraud-prevention,
sanctions-screening, and legal requirements.
* Information you give us when you contact us, make a complaint, or
respond to a survey.
* Technical information when you use our website, such as your IP
address, browser type, device details, and information collected through
cookies or similar technologies.
We may also receive information about you from identity-verification
providers, fraud-prevention agencies, payment partners, public
registers, law-enforcement bodies, and other organisations where this is
permitted by law.
3. Why we use your information
We use your information to:
* Set up and manage your relationship with us.
* Provide payment and money-transfer services.
* Verify your identity and carry out customer due diligence.
* Prevent, detect, and investigate fraud, money laundering, terrorist
financing, sanctions breaches, and other financial crime.
* Meet our legal and regulatory duties.
* Communicate with you about your account, transactions, enquiries, or
complaints.
* Improve our services, systems, and website.
* Protect our business, customers, staff, and systems.
* Send marketing only where we are allowed to do so.
4. Our legal reasons for using your information
Data-protection law requires us to have a valid reason for using your
information. We rely on one or more of the following:
* Contract: where we need your information to provide services you
have requested or to take steps before entering into a contract with
you.
* Legal obligation: where we must use your information to comply with
the law, including anti-money laundering, counter-terrorist financing,
tax, fraud-prevention, and regulatory requirements.
* Legitimate interests: where we have a genuine business reason to use
your information and your rights do not override that reason. This may
include improving our services, keeping our systems secure, preventing
fraud, and handling complaints.
* Consent: where we ask for and receive your clear permission, such as
for certain marketing communications or non-essential website cookies.
You can withdraw your consent at any time.
If we need special-category information or criminal-offence information,
we will only use it where the law allows and where an additional legal
condition applies.
5. If you do not provide information
We may need certain information to provide our services or meet legal
requirements. If you do not provide it, we may be unable to open or
maintain your account, complete a transaction, or provide the service
you have asked for.
6. Who we share information with
We only share personal information where necessary and lawful. This may
include:
* Banks, payment providers, correspondent institutions, and
payment-service partners involved in completing a transaction.
* Identity-verification, fraud-prevention, sanctions-screening, and
compliance providers.
* Professional advisers, auditors, insurers, and IT or cloud-service
providers.
* Regulators, tax authorities, law-enforcement agencies, courts, and
other public bodies where required or permitted by law.
* Any buyer, investor, or successor organisation if our business or
assets are sold, transferred, or reorganised.
All service providers that handle information for us must protect it and
use it only in line with our instructions and the law.
7. International transfers
Some payment partners, service providers, or recipients may be based
outside the UK. Where we transfer personal information outside the UK,
we will use appropriate safeguards required by UK data-protection law.
These may include a UK adequacy regulation or approved contractual
safeguards.
8. How long we keep information
We keep personal information only for as long as we need it for the
purpose for which it was collected, including to meet legal, regulatory,
accounting, and reporting requirements.
For anti-money laundering and transaction records, we will normally
retain relevant information for at least five years after the end of the
customer relationship or completion of the relevant transaction. In
limited circumstances, we may keep information longer where the law
allows or requires it, or where it is needed for a legal claim,
investigation, or regulatory matter.
After the relevant retention period, we will securely delete or
anonymise the information.
9. Your rights
Subject to legal limits and exemptions, you have the right to:
* Ask for a copy of your personal information.
* Ask us to correct inaccurate or incomplete information.
* Ask us to delete your information in certain circumstances.
* Ask us to restrict how we use your information in certain
circumstances.
* Object to our use of your information where we rely on legitimate
interests.
* Ask us to provide your information to you or another organisation in
a portable format, where applicable.
* Withdraw consent at any time where we rely on consent.
* Object at any time to direct marketing.
To exercise a right, please contact us using the details in section 1.
We may need to confirm your identity before responding.
You also have the right to complain to the Information Commissioner's
Office at ico.org.uk [1] if you are unhappy with how we use your
information. We would appreciate the chance to resolve your concern
first.
10. Marketing
We may send you information about our services where we are allowed to
do so. You can opt out at any time by using the unsubscribe link in an
email or by contacting us.
We will not sell your personal information.
11. Cookies and website technology
Our website uses cookies and similar technologies. Some are necessary
for the website to work. Others help us understand how the website is
used or improve its performance.
We will ask for your consent before placing non-essential cookies on
your device. You can change your preferences at any time through our
cookie settings or your browser settings.
For further details, please see our Cookie Notice.
12. Security
We use appropriate technical and organisational measures to protect
personal information against accidental or unlawful loss, misuse,
alteration, unauthorised access, or disclosure. No system is completely
secure, but we continually review our safeguards.
13. Changes to this notice
We may update this notice from time to time. The latest version will
always be available on our website, with the date of the most recent
update shown at the top.
14. Contact us
For questions, requests, or complaints about this notice or your
personal information, please contact:
Watan Exchange Ltd.
5 Grand Arcade, North Finchley, London N12 0EH
Email: info@watanexchange.co.uk
Telephone: +44 20 7998 0910
Call to action